Terms & Conditions

Effective Date: January 1, 2025

Last Updated: December 30, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and DBI Infomatics Private Limited ("Company," "we," "us," or "our") regarding your access to and use of our website, services, and any related applications.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

• "Services" refers to all IT services, data processing, web hosting, business support, and related services provided by the Company.
• "User," "You," or "Client" refers to any individual or entity accessing or using our services.
• "Website" refers to databasein.com and all related subdomains and applications.
• "Content" refers to all information, data, text, graphics, software, and other materials available through our services.
• "Agreement" refers to these Terms and Conditions along with our Privacy Policy.

3. Use of Services

3.1 Eligibility

To use our services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our services under applicable laws
• Provide accurate and complete registration information

3.2 Account Registration

• You may be required to create an account to access certain services
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to notify us immediately of any unauthorized use of your account
• You are fully responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms

3.3 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use services for any fraudulent, abusive, or illegal activities
• Transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of our services
• Collect or harvest personal information of other users
• Impersonate any person or entity or misrepresent your affiliation
• Use automated systems to access services without our permission
• Engage in any activity that could damage our reputation

4. Service Offerings

4.1 IT Services

We provide various IT services including but not limited to:

• Information service activities and data solutions
• Data processing and web hosting services
• Office administrative and business support services
• Call center operations and customer support
• Custom IT consulting and solutions

4.2 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any service at any time
• Change service features, specifications, or pricing
• Impose limits on certain features or restrict access to services
• Update or improve services without prior notice

4.3 Service Availability

While we strive for maximum uptime, we do not guarantee uninterrupted access to our services. We are not liable for any downtime, delays, or service interruptions caused by:

• Scheduled or emergency maintenance
• Technical issues beyond our control
• Internet service provider problems
• Force majeure events

5. Payment Terms

5.1 Pricing and Fees

• All prices are in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change with prior notice
• Custom services will be quoted separately
• All fees are exclusive of applicable taxes unless specified

5.2 Payment Methods

• We accept payments through bank transfer, UPI, credit/debit cards, and other approved payment methods
• Payment processing may be handled by third-party payment gateways
• You agree to provide accurate billing information

5.3 Billing and Invoicing

• Invoices will be provided electronically or in hard copy as requested
• Payment terms will be specified in service agreements or invoices
• Late payments may incur additional charges as permitted by law
• GST and other applicable taxes will be added to invoices

5.4 Refund Policy

• Refunds are handled on a case-by-case basis
• Service-specific refund policies will be communicated at the time of purchase
• Refund requests must be submitted in writing within the specified timeframe
• Processing fees and third-party charges may not be refundable

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of our services, including but not limited to:

• Text, graphics, logos, images, and software
• Design, layout, and compilation
• Trademarks, service marks, and trade names
• Proprietary technology and processes

are owned by DBI Infomatics Private Limited and protected by Indian and international intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include:

• Reproduction, distribution, or modification of our content
• Commercial exploitation of our services without permission
• Reverse engineering or decompilation of our software
• Removal of copyright or proprietary notices

6.3 User Content

• You retain ownership of content you submit to our services
• By submitting content, you grant us a license to use it for service delivery
• You warrant that your content does not infringe third-party rights
• We reserve the right to remove content that violates these Terms

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

• Collection and processing of your personal information as described in our Privacy Policy
• Use of cookies and tracking technologies
• Communication from us regarding services, updates, and promotional materials
• Data storage and processing in accordance with applicable laws

8. Confidentiality

Both parties agree to maintain confidentiality of:

• Proprietary information disclosed during service delivery
• Business strategies, processes, and trade secrets
• Client data and sensitive information
• Technical specifications and documentation

Confidential information may be disclosed only:

• With written consent of the disclosing party
• To employees or contractors who need to know
• As required by law or court order
• To protect rights or safety of either party

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that services will be performed with reasonable care and skill in accordance with industry standards.

9.2 Disclaimer of Warranties

9.3 Third-Party Services

We are not responsible for third-party services, websites, or content accessed through our services. Use of third-party services is at your own risk.

10. Limitation of Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless DBI Infomatics Private Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your content or data submitted to our services
• Any fraudulent or illegal activities conducted through your account

12. Termination

12.1 Termination by You

You may terminate your use of our services at any time by:

• Ceasing to use the services
• Closing your account (if applicable)
• Providing written notice as per service agreement

12.2 Termination by Us

We may suspend or terminate your access to services immediately, without prior notice, if:

• You breach any provision of these Terms
• You engage in fraudulent or illegal activities
• Your account poses security risks
• Payment obligations are not met
• We are required to do so by law

12.3 Effects of Termination

• Your right to access services will immediately cease
• Outstanding payments become due immediately
• We may delete your account and data
• Provisions that should survive termination will remain in effect

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or use of our services shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra, India.

13.3 Dispute Resolution Process

In the event of any dispute:

1. Informal Resolution: Parties will first attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, parties may agree to mediation
3. Arbitration: Disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 1996
4. Litigation: As a last resort, disputes may be brought before competent courts

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Government actions or restrictions
• War, terrorism, or civil unrest
• Strikes or labor disputes
• Internet or telecommunications failures
• Pandemics or public health emergencies
• Power outages or utility failures

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications (if applicable)

Your continued use of services after changes constitutes acceptance of the modified Terms. If you do not agree with changes, you must discontinue use of services.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and DBI Infomatics Private Limited.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16.6 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version shall prevail.

17. Compliance with Laws

You agree to comply with all applicable laws, including but not limited to:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Goods and Services Tax (GST) laws
• Consumer Protection Act, 2019
• Indian Contract Act, 1872
• Copyright Act, 1957
• Trade Marks Act, 1999

18. Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us:

19. Acknowledgment

By using our services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations
• You have reviewed our Privacy Policy