Privacy Policy

Effective Date: January 1, 2025

Last Updated: December 30, 2025

1. Introduction

Welcome to DBI Infomatics Private Limited ("we," "us," "our," or "Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This Privacy Policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website or services.

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry
• Communication Data: Messages, feedback, inquiries sent through contact forms
• Service Data: Information related to IT services requested or provided
• Payment Information: Billing details, transaction history (processed securely through payment gateways)

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths
• Cookies and Tracking Technologies: Session data, preferences, analytics data
• Location Data: General geographic location based on IP address

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT services
• Communication: To respond to inquiries, send updates, and provide customer support
• Business Operations: To process transactions, manage accounts, and fulfill contracts
• Marketing: To send promotional materials, newsletters (with your consent)
• Analytics: To analyze website usage and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with legal obligations and regulations
• Research & Development: To develop new services and features

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Web hosting and cloud storage providers
• Payment processors and financial institutions
• Email and communication service providers
• Analytics and tracking service providers
• IT support and maintenance contractors

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government authorities, or to:

• Comply with legal processes and obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms and conditions

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Information retained while your account is active
• Service Records: Business records retained for 7 years as per legal requirements
• Marketing Data: Retained until you opt-out or withdraw consent
• Legal Claims: Information retained for the period of any legal proceedings

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Secure Storage: Data stored on secure servers with regular backups
• Employee Training: Regular security awareness training for staff
• Security Audits: Periodic security assessments and vulnerability testing
• Incident Response: Procedures for handling data breaches

8. Your Rights and Choices

Under Indian data protection laws, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data in a structured format
• Withdraw Consent: Withdraw consent for processing at any time
• Opt-Out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the details provided at the end of this policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Collect information about website usage
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements (with consent)

9.2 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Delete all cookies when closing the browser

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Grievance Officer

As required under the Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns regarding data privacy:

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us.